Six guys in an office with no secretary. Each has a responsibility to look at the phone when it rings, answer it when someone else is on the phone.
Which really means, _Mark_ answers the phone about 80% of the time.
What it really means is ...
Stop everything you are doing, answer the phone and either transfer it to the knucklehead who _should_ have answered the phone in the first place or deal with whatever customer has called that can't get in touch with the sales monkey who should have taken the call when the customer called his cell phone - then deal with whatever they need, which could mean writing a shipping request and sending it to our warehouse or ordering parts - or directing them to another person outside our office because our vendor can't understand to transfer customers to our new inside sales manager.
Sometimes, it's a vendor or customer I have to deal with. Which typically isn't bad, because I'm the one who usually is the one who instigated the contact.
But it could be anywhere from 15min of time, or a few hours. If it's something that someone else should have handled, it's 15min. That means you stop what you are doing, hit save, answer the phone, deal with whatever you are being tasked with, and then restart your work. Now, there is a good possibility that this happens sometimes twice in an hour...
... and other sales monkeys as me why their projects aren't done.
Now, to go answer the phone again.
#WorkplaceRant
Which really means, _Mark_ answers the phone about 80% of the time.
What it really means is ...
Stop everything you are doing, answer the phone and either transfer it to the knucklehead who _should_ have answered the phone in the first place or deal with whatever customer has called that can't get in touch with the sales monkey who should have taken the call when the customer called his cell phone - then deal with whatever they need, which could mean writing a shipping request and sending it to our warehouse or ordering parts - or directing them to another person outside our office because our vendor can't understand to transfer customers to our new inside sales manager.
Sometimes, it's a vendor or customer I have to deal with. Which typically isn't bad, because I'm the one who usually is the one who instigated the contact.
But it could be anywhere from 15min of time, or a few hours. If it's something that someone else should have handled, it's 15min. That means you stop what you are doing, hit save, answer the phone, deal with whatever you are being tasked with, and then restart your work. Now, there is a good possibility that this happens sometimes twice in an hour...
... and other sales monkeys as me why their projects aren't done.
Now, to go answer the phone again.
#WorkplaceRant
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